PrivateCourt is a neutral platform dedicated to facilitating dispute resolution through arbitration and conciliation, as per the provisions of the Arbitration and Conciliation Act, 1996. We do not operate as an arbitral institution ourselves—instead, we enable and empower our users to resolve conflicts with professional assistance, transparent processes, and timely outcomes.
Whether you’re a bank dealing with loan defaults, an NBFC managing high-volume customer recovery, a freelancer in a payment dispute, or an individual seeking redressal for a service lapse, PrivateCourt is designed to serve you with clarity and integrity.
Let’s take a closer look at how this platform works and why it has become a trusted partner for so many in the financial sector.
To begin with, PrivateCourt offers a seamless onboarding experience for clients. Whether you're a large bank or a financial institution or a fast-scaling NBFC, the platform ensures that account setup is quick, secure, and user-friendly. By using basic identifiers such as a PAN or mobile number, users can initiate registration. Information is automatically synced and validated, reducing data entry fatigue and ensuring accuracy right from the start. This becomes especially useful for institutions managing hundreds of cases, enabling them to standardise filing protocols and accelerate internal workflows.
Once onboarded, users land on a smart, centralised dashboard—a command centre that gives a 360-degree view of all ongoing, pending, and resolved matters. Whether you're from a bank's recovery department or an NBFC’s legal division, the dashboard acts as a real-time tracker, showing case status, hearing schedules, document uploads, and communication logs. This level of transparency enhances coordination across departments and reduces the dependency on external legal teams to retrieve updates.
Filing a dispute on PrivateCourt is a guided, structured journey. The platform intuitively walks users through each step—starting with the type of dispute, followed by claimant and respondent details, contract information, and document uploads. There are built-in validations that flag missing or inconsistent data, which drastically lowers the risk of rework. For institutions like banks and MSMEs that need to file in bulk or across different regions, the platform also supports template-based and batch filing, allowing legal and operations teams to move swiftly without compromising on accuracy.
Once a case is filed, ensuring that the respondent is aware of it becomes critical. Here, PrivateCourt’s robust communication system steps in. The platform uses a combination of SMS, email, WhatsApp, and physical notices via courier or registered post to notify respondent parties. Each communication is timestamped and logged for traceability. This is especially significant in high-value or high-volume matters where a delayed response can derail the timeline or reduce the likelihood of resolution. These communication systems are not just reminders—they’re strategic nudges that keep the process moving forward.
Should the matter progress, PrivateCourt facilitates the next phase: arbitration. Our panel of independent, experienced arbitrators is curated for neutrality and legal proficiency. Arbitrators are assigned based on subject matter relevance, dispute size, and jurisdictional considerations. PrivateCourt ensures that hearings are scheduled efficiently, whether conducted online or in person, depending on the needs of the parties involved. From coordinating submissions to facilitating procedural compliance, we provide the backbone of the arbitration process—without influencing or controlling its outcomes.
The award passed by the arbitrator is final and enforceable under law, and PrivateCourt ensures that all steps leading to this judgment—communications, filings, deadlines, and submissions—are securely documented. For financial institutions, this means faster recoveries, reduced legal expenditure, and more predictable outcomes.
But we don’t stop at resolution. Every interaction on the platform feeds into a larger intelligence system. Institutions can access data-driven insights through downloadable reports and dashboards. From dispute trends and default patterns to respondent behaviour and resolution timelines, these insights help clients refine their risk management strategies, create more watertight agreements, and flag problem areas early in the lifecycle.
By placing user needs at the centre and blending legal rigour with process efficiency, PrivateCourt continues to evolve as a trusted ecosystem for structured resolution. It’s not just about addressing disputes—it’s about empowering institutions to manage them with foresight, confidence, and control.
As financial institutions strive for operational resilience and client trust, having a dependable resolution partner makes all the difference. That’s the assurance PrivateCourt brings—a streamlined path to closure, backed by expertise and accountability.
keywords: Dispute resolution, Arbitration, Conciliation, NBFC, Banks, Financial institutions
