Collaborate, Don't Confront: In ADR, success lies in collaboration, not confrontation. Embrace open communication, actively listen, and work together towards a solution that benefits all parties involved.
Three Defaults. One Trusted Platform. One Peaceful Resolution.
| Case Number | Date of Claim | Date of Hearing | Date of Award | Digest Summary |
|---|---|---|---|---|
| PC/CLX/0225 | Feb 2025 | Feb 2025 | 25 Feb 2025 | ₹90,000 settled in full after PrivateCourt notice |
| PC/SUR/0125-A | Jan 2025 | Jan 2025 | 14 Jan 2025 | ₹86,970 in 3 installments, voluntary resolution |
| PC/SUR/0125-B | Jan 2025 | Jan 2025 | 14 Jan 2025 | ₹96,330 settled via 2-instalment agreement |
When recovery efforts stall, even experienced financial firms can hit a wall. But when PrivateCourt steps in, clarity follows. In this combined case study, three separate loan disputes—each with unique parties, values, and default reasons—were resolved not through confrontation, but through communication. All three respondents, on receiving a formal letter from PrivateCourt, responded positively and agreed to settle.
PrivateCourt, a digital ADR platform, empowers parties to resolve disputes outside the traditional court system. In early 2025, three different cases—handled for two NBFC clients—highlighted the real impact of mediated communication. Despite prior delays and non-responsiveness, these borrowers chose conciliation and willingly committed to structured repayment plans. This is a testament to the psychological and legal credibility PrivateCourt’s platform brings.
Each case involved default, financial stress to claimants, and no prior response—until the PrivateCourt notice was served.
A vehicle loan had reached a critical default stage. Regular reminders had failed. The lender approached PrivateCourt, which issued a conciliation notice. To everyone's surprise, the borrower responded, attended discussions, and agreed to close the loan in full by 28 February 2025.
The respondent had missed several scheduled repayments. The claimant had exhausted traditional communication channels. Upon receiving a formal intimation from PrivateCourt, the respondent requested a three-installment structure and initiated payments starting 25 January 2025.
In this case, the borrower, the borrower, had ceased all communication. Yet, PrivateCourt's digital notice created the necessary impact. The respondent agreed to pay in two parts, with the first due by 22 January 2025 and the second in February.
In all three, what had previously seemed like lost causes turned around after receiving the official conciliation communication.
| Date | Event |
|---|---|
| Jan 2025 | Claimants approached PrivateCourt |
| Jan 14, 2025 | Settlement Letters for Cases B & C issued |
| Jan 22–Feb 15 , 2025 | Installments scheduled (Cases B & C) |
| Feb 25, 2025 | Final award for Case A issued |
| Feb 28, 2025 | Deadline for full repayment (Case A) |
All parties submitted identification documents, loan agreements, and outstanding balance statements. Respondents were notified via PrivateCourt’s structured digital system. Their acknowledgments were digitally signed.
All agreements outlined repayment terms, default penalties, and provisions for escalation to e-arbitration if breached.
The PrivateCourt platform once again proved that legal recovery doesn’t require legal warfare. With the right tone, credibility, and structured process, even financially distressed borrowers chose to re-engage and resolve.
This case study demonstrates the brand strength of PrivateCourt—not just as a legal entity, but as a psychological catalyst in dispute resolution. It also shows how lenders can recover dues faster, digitally, and ethically.
keywords: Digital dispute resolution , PrivateCourt mediation, Online conciliation India ,Loan recovery through ADR , Settlement via arbitration , NBFC loan default resolution, Arbitration and Conciliation Act
