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When E-Commerce Dispute Spreads an Awareness!


"People were doing business with one another through the Internet already, through bulletin boards. But on the Web, we could make it interactive, we could create an auction, we could create a real marketplace. And that’s really what triggered my imagination, if you will, and that’s what I did.”-as said by Pierre Omidyar, Founder of eBay.

E-Commerce- Electronic Commerce or Internet Commerce is the buying and selling of goods and services, or the transmitting of funds or data, over an electronic network, primarily the internet.

These business transactions happen over a variety of chambers like from one business to another, or to a customer, or consumer to another consumer, sometimes consumer to the business as well.

In the past few years, e-commerce has seen an enormous boom. Everything from grocery to electronics can be bought online during these days.
While everything goes electronic there is bigger risk of disputes. Good Business Terms Agreements allow you to legally define and enforce the rules that your customers must follow in order to communicate and shop at your online store. In addition, the general conditions limit liability in the event of damage to the product you sell and provide a platform on which you can determine what happens in the event of a dispute with a customer.

A good laid out agreement can protect you and your business from liability, it can define the business’ stance on payments and check out processes. It can secure the intellectual property and trademarks. It can give a detailed account of how you intend on handling and resolving disputes. A good quality agreement gives you a platform to explain your payment terms, delivery terms, product information, warranties, return/refund policy, order cancellation and so forth.

There are numerous such examples wherein disputes arise in E-commerce and seem too hard to resolve them, unless there is an alternative that can do so.

Tirth, a motor vehicle manufacturer makes several online transactions such as buying various parts like glass for windscreens,tires ,rubber hoses etc.But after overcoming the stipulated time,the supplier fails to deliver the goods to the manufacturer.So,Tirth came to PrivateCourt to solve his e-commerce dispute.After the sign up process and after verifying all the documents PrivateCourt gave a notice to him.After a 40 minutes of session with both of the parties, PrivateCourt was able to solve the e-commerce dispute,successfully via mediation.

Now-a-days the e-commerce business is flourishing day to day .But we need to gather some information related to this platform: Cognitive barriers in this field refer to customer characteristics that influence the adoption and acceptance of e-commerce. These include customer perception, knowledge, skills, and level of trust. There are also their values, traditions, customs, religions, beliefs and knowledge. Knowledge and awareness of e-commerce is the most important aspect of e-commerce. E-commerce awareness refers to the perception, understanding, and prediction of the benefits of e-commerce by customers. However, a lack of awareness of the potential benefits of e-commerce technology can hinder growth. Therefore, it is important that customers and businesses are aware of the potential benefits of ecommerce by developing educational strategies that actively communicate the benefits of ecommerce through promotional seminars.

Spreading your knowledge and awareness in each and every possible way even in E-Commerce!!



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